Help Centre

Frequently Asked Questions

Everything you need to know. Still have questions? WhatsApp us directly.

Orders & Packages
What's included in each subscription box? +
Every box contains fresh, raw, certified halal cuts vacuum-sealed and packed with dry ice. Contents vary by package. Visit the Packages page to see full contents of each box.
Can I customize the contents of my box? +
Yes! We offer a Build Your Own Box option where you choose exactly which cuts you want by kg or lbs. Perfect for events, Eid gatherings, large households and specific preferences.
Can I order chicken wings, chicken feet or specific cuts by weight? +
Absolutely. Order chicken wings, chicken feet, beef, lamb, goat and fish by kg or lbs. WhatsApp us for a custom quote.
Do you offer bulk orders? +
Yes. We handle weddings, Eid, mosque events and community dinners.
Do you sell fish and seafood? +
Yes. Salmon, Tilapia, Shrimp, Catfish and other seafood are available.
Can I buy once? +
Yes. Every box is available as a one-time purchase.
Can I order as a gift? +
Yes. Gift packaging and personalized messages are available.
Delivery
Which areas do you deliver to? +
We deliver across Toronto, Mississauga, Brampton, Vaughan, Markham, Scarborough, Ajax, Oshawa and more.
Is delivery free? +
Yes. Subscription deliveries across GTA are free.
What if I'm not home? +
Dry ice keeps your order fresh for several hours.
Meat Quality & Halal Certification
Is the meat certified halal? +
Yes. Every cut is certified halal. Halal integrity is the foundation of everything we do.
Is the meat fresh or frozen? +
Fresh, never frozen. Every order is hand-cut, vacuum-sealed and packed on the day of delivery.
Is anything pre-marinated? +
No. We deliver only fresh raw meat with no additives, seasoning or marination.
Where do you source your meat? +
We source from certified halal suppliers with fully traceable sourcing standards.
Subscription Management
How do I pause, skip or cancel? +
Login to your account and manage your subscription. You can pause, skip or cancel anytime with no fees.
Can I switch to another box? +
Yes. You can switch between any of our subscription boxes before your next delivery.
Ramadan, Eid & Seasonal Orders
Do you offer a Ramadan Box? +
Yes. Our Ramadan & Iftar Box is specially designed for daily iftar cooking.
Can I place a bulk order for Eid or community events? +
Absolutely. We supply bulk halal meat for Eid celebrations, mosques, weddings and community events.

Still Have a Question?

Our team usually replies within a few hours. WhatsApp us for the fastest response.